Return & Exchange Policy

We want you and your pets to be completely satisfied with your purchases from AnimalHealthEgypt.com. If for any reason you are not satisfied, we accept returns and exchanges within 14 days of the purchase date.

Returns

If you need to return an item, please follow these steps:

1. Contact us by email at info@animalhealthegypt.com, via WhatsApp, or by phone, and provide your order number and the reason for the return.

2. We will provide you with a return shipping label and detailed instructions on how to return the item.

3. Once we receive and inspect the returned item, we will process a voucher of the same value for our store or issue a refund to your original payment method within 5-7 working days. In the case of cash on delivery payments, the refund will be made through bank transfer or mobile wallets.

Please note that, due to health and safety regulations, we are unable to accept returns of food products or open products packages.

Replacement

If you need to exchange an item for a different size or flavor, please follow these steps:

1. Contact us by email at info@animalhealthegypt.com, via WhatsApp, or by phone, and provide your order number and specify the item you wish to exchange.

2. We will inform you of the shipping cost, provide you with a return shipping label, and offer instructions for returning the item.

3. Once we receive and inspect the returned item, we will promptly ship the new item to you.

Damaged or Defective Products

If you receive a product that is damaged or defective, please follow these steps:

1. Contact us by email at info@animalhealthegypt.com, via WhatsApp, or by phone, and provide your order number along with a clear picture of the damaged or defective product.

2. We will provide you with a return shipping label and detailed instructions for returning the product.

3. Once we receive and inspect the damaged or defective product (within 30 days from the date of receipt), we will take one of the following actions:

   - Issue a refund to your original payment method.

   - Send a replacement item at no additional cost.

Thank you for choosing AnimalHealthEgypt.com. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us. We are here to assist you.